Privacy Policy

1. Data We Collect

The application collects the data necessary to provide the service, including:

• Full name.
• Phone number.
• Email address (if available).
• Delivery address.
• Geographic location data while the order is being carried out.
• Data of completed orders.
• Device data used for protection and service improvement purposes.

The application does not collect any data that is not necessary to provide the service.

2. Use of Data

Data is used for the following purposes:

• Creating the user account.
• Carrying out delivery orders.
• Communicating with the customer or the delivery agent.
• Improving service quality.
• Handling complaints and inquiries.
• Complying with legal requirements issued by the competent authorities.

3. Data Protection

The Company is committed to the following:

• Storing data in secured databases.
• Using secure communication protocols (HTTPS/TLS).
• Preventing access to data except by authorized personnel.
• Performing regular backups.
• Taking the necessary technical and administrative measures to protect data from loss, breach, or unlawful use.

4. Data Sharing

The Company does not sell, rent, or share personal data with any third party except in the following cases:

• After the consent of the data owner.
• When it is necessary to perform the service.
• When requested by judicial or competent governmental authorities in accordance with applicable laws.

5. Data Retention

The Company retains data and electronic records for the period required by applicable laws and regulations. After that period ends, they are deleted or archived in accordance with the approved procedures.

6. User Rights

The user has the right to:

• Access their personal data.
• Request the correction of inaccurate data.
• Submit a complaint related to privacy.
• Request the closure of their account in accordance with applicable regulations.

Terms of Use

1. Use of the Application

The user undertakes to:

• Enter correct and accurate data.
• Maintain the confidentiality of login credentials.
• Not create more than one account for the same person without the Company's consent.
• Not use the application for any activity that violates the law.

2. Company Obligations

The Company undertakes to:

• Provide the service according to the available technical capabilities.
• Maintain the confidentiality of users' data.
• Follow up on user complaints and work to resolve them.
• Continuously improve the application.

3. Customer Obligations

The customer undertakes to:

• Provide a correct delivery address.
• Pay the order value and the delivery fee according to the chosen payment method.
• Treat delivery agents with respect.
• Not misuse the application.

4. Delivery Agent Obligations

The delivery agent undertakes to:

• Comply with traffic laws and regulations.
• Maintain the safety of the orders.
• Maintain the confidentiality of customers' data.
• Adhere to delivery times as much as possible.
• Not use customers' data for any personal purposes.

5. Account Suspension or Cancellation

The Company has the right to suspend or cancel any user's account in the following cases:

• Providing incorrect information.
• Misuse of the application.
• Violation of regulations or laws.
• Harming the interests of the Company or its users.

6. Limitation of Liability

The Company makes its utmost effort to ensure the continuity of the service; however, it is not liable for any interruption resulting from circumstances beyond its control, or for technical failures, disasters, or the interruption of communications or internet services.

7. Amendment of the Policy and Terms

The Company has the right to amend the Privacy Policy or the Terms of Use when necessary. The updated version is published within the application, and continued use of the application constitutes acceptance of the amendments.

8. Governing Law

This policy and these Terms of Use are subject to the provisions of the laws and regulations in force in the Syrian Arab Republic, and the Syrian courts shall have jurisdiction over any dispute arising in relation thereto.

9. Contacting the Company

Users can contact the Company through the approved communication channels within the application, or via the Company's officially registered headquarters, to submit inquiries, complaints, or technical support requests.