Motobox Privacy Policy

Motobox Privacy Policy Preface Motobox for Delivery Services is managed by Osama Abdel Moneim Jaban Corporation (S.T. 40458). We are committed to protecting the data privacy of all users of our website app.motoboxapp.com or our mobile application. Please read the following privacy policy, which explains how we use and protect your information. We will be the controller of the data you provide to us. Contact Details: If you have any questions or requests regarding this Privacy Policy or how we handle your data in general, please contact us using the following details: By phone: 0945555135 or by email: info@motoboxapp.com How we collect your information: We collect your personal information when you interact with us or use our services, such as when you use our Sites to place an order. We also look at how visitors use our websites, to help us improve our services and improve the customer experience. We collect information: When you create an account with us or change your account settings. When you submit an order to us and during the order process (including creating and delivering the order). When you contact us directly by email, phone, letter, or via the Contact Us feature. When you open the Invite Friends page, this app collects your contacts data based on your request to enable the invite your friends function, where you can select target contacts to invite them to the motobox app via text message. Information we collect about you: As part of our commitment to the privacy of our customers and visitors to our Sites in general, we want to be clear about the types of information we will collect from you. When you place an order through the Motobox application for the first time, you are asked to provide information about yourself including your name, contact details, delivery address, and order details. We also collect information about your use of the Addresses, and information about you from any messages you send to us or when you contact us or provide us with feedback, including by email or phone. If you contact us by phone, we will record the call for training and service improvement purposes, and take notes in connection with the call. We collect technical information from your mobile device or computer, such as its operating system, device type, connection type and the IP address from which you access our Sites. Use of Your Information We will only process the data we collect about you if there is a reason to do so, and if that reason is permitted by Legislative Decree No. 17 of 2012 under the Law on Regulating Online Communication and Combating Information Crime. We will have a legal basis to process your information; If we need to process your information in order to provide you with a service you have requested or to enter into a contract we have your consent and we have a justifiable reason to process your data, or we are legally obligated to do so. Where we need to provide you with a service you have requested or enter into a contract we use your information: To enable us to provide you with access to relevant parts of the Platform. To provide the services you have requested. To enable us to collect payments from you. To contact you as necessary in connection with our services, such as resolving problems you may have with your order. We also process your data where we have a justifiable reason to do so, for example to customize our services including data processing to make it easier and faster for you to place orders. We have listed these reasons below: Improving the effectiveness and quality of service that our customers expect from us in the future. To personalize the content we show you, for example, so that we can show you restaurants in your area or ensure that you see the most relevant ad based on characteristics selected by us. To enable our customer support team to assist you with any queries or complaints in the most efficient manner possible and to provide a positive customer experience. To contact you, obtain your opinions and feedback on our Services and to notify you if there are any significant changes or developments to the Sites or our Services, including letting you know that our Services are operating in a new area, if you have asked us to do so. To send you information about our products, services and promotions. To analyze your activity on the Sites so that we can manage, support, improve and develop our business for statistical and analytical purposes and to help us prevent fraud. To enforce our contractual terms with you or any other agreement, and to exercise or defend legal claims and protect the rights of Motobox, our partner restaurants, delivery service providers, or others, including fraud prevention. If you provide comments regarding the Sites and Services, we may use those comments in any marketing or advertising materials. We will identify you for this purpose only by your first name and the city where you live. In the event that you choose to receive advertisements through our mobile application, we will send you advertisements related to the services you have requested from us and information about our services and offers. We will also analyze data about your use of our Services from your location data to create profiles about you and you. This means that we may make some assumptions about what you may be interested in and use; To send you more tailored marketing communications, to introduce restaurants that we think you will like best, or to let you know about special offers or products that we think you might be interested in. This activity is referred to as "profiling". You have certain rights in relation to this type of processing. Where we are legally required to do so, we may use your information to: Create a record of your order. Comply with any legal obligation or regulatory requirements to which we are exposed. Direct Marketing: If you have given us your consent or we have a justifiable reason to do so, we will use your information to notify you of our other products and services that may be of interest to you by email or telephone. You can control your email marketing preferences by: - mobile application - or our web site app.motoboxapp.com. Retention of Your Information: We will not retain your information for longer than we believe it is necessary. The information we collect will be retained for as long as needed to fulfill the purposes described in the Use of Your Information section above in line with our legitimate interest or for a period specifically required by applicable laws or regulations, such as the preservation of information for regulatory reporting purposes. When determining the relevant retention periods, we will consider the following factors: Our contractual obligations and rights in relation to the information in question. - Legal obligations under applicable law to retain data for a certain period of time. Potential disputes. - Guidelines issued by the National Authority for Network Services and relevant government agencies. Otherwise, we securely erase your information as we no longer need your information for the purposes for which it was collected. Disclosure of Your Information: The information we collect about you will be transmitted to and stored on our servers, and we are very careful and transparent about who your information is shared with. Motobox will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy when transferred to third parties. If our business enters into a joint venture with another business entity, or is purchased or sold with another business entity, your information may be disclosed or transferred to the target business, our new business partners, owners or advisors. We may also share your information: - If we are under a duty to disclose or share your information in order to comply with (and/or when we believe we are under a duty to comply with) any legal obligation, court order or regulatory requirement. This includes exchanging information with other companies and organizations for the purposes of fraud protection and prevention. - In order to enforce our contractual terms with you and any other agreement. - To protect the rights of Motobox, partner restaurants, delivery service providers or others, including to prevent fraud. - and with third parties that we consider to be reasonably necessary in order to prevent crime, for example the judicial police. - Your bank account information is confidential, as we do not have the authority to obtain any information about your bank account, and payment is made directly and securely through our approved partners from the bank’s website or application or telecommunications companies. The electronic payment process is considered a secure process that is fully subject to the monitoring of the payment issuers. Your rights: Under the Online Communications and Cybercrime Act, you may have a number of rights in relation to the data we hold about you. If you wish to exercise any of these rights, please contact our Data Protection Officer using the contact details provided above. For additional information about your rights, please review Legislative Decree No. 17 of 2012 containing the Law for Regulating Online Communication and Combating Information Crime. Changes to our privacy policy: We will post any changes to our privacy policy on our websites, where appropriate, we will notify you of changes for example by email, other social media and via customer service. Complaints: If you are not satisfied with our response to any complaint or you believe that our processing of your information is inconsistent with the law regulating network communication and combating information crime, you can file a complaint with the Information Security Office using the following details: Phone number: 0945555135 Email address: info@motoboxapp. com